The people of King
are a dedicated group of professionals collectively pursuing our
mission to provide individuals and businesses with the safest, most
reliable, and most professional chauffeured transportation experience
available whenever and wherever they travel.
Our reservations team is trained to educate our Customers so that
they can intelligently choose the right vehicle for the right occasion.
It is critical that the reservation is checked for accuracy and
that all of the itinerary “makes sense.” With most of
our agents having more than 5 years with King, we are confident
in their dedication and contribution to the mission.
Dispatch is the next crucial handler of your Customer experience
at King. The dispatch team work 24/7/365, to ensure that flight delays,
luggage problems, traffic conditions, inclement weather, and other
challenges do not stand in the way of a flawless experience with
King.
Our mechanical and wash bay Teams are the ones that ensure your
vehicle arrives fit for a King. The meticulous mechanical staff
ensures that your vehicle has received regular preventative maintenance,
minimizing the likelihood of any problem with the vehicle. The car
washers and detailers complete the job, making sure the vehicle
shines inside and out.
The chauffeur is the most visible and memorable part of your King
experience. The chauffeur inspects the vehicle, prepares the interior,
maps out your trip from pick up to in-between stops to the drop
off. He or she will arrive 15 minutes early whenever possible, assist
you with luggage or other items, familiarize you with the vehicle
and proceed to chauffeur you according to the itinerary arranged
with our reservations team.
When the ride is over, your chauffeur turns his paperwork over to
our billing department so that the charges can be tallied and applied
to your account or credit card 100% accurately. Our billing team
understands that your King experience is not over when you leave
our vehicle.
If you have any feedback about your ride or the charges for the
ride, our Customer Service Team is there to listen to your thoughts
and continue your King experience.
Should you choose to become a Corporate Account of King, a member
of our Sales Team will guide you through the set up of the corporate
account and the questions on how to take advantage of the features
of a Corporate Account.
The King Experience comes from the King people, all fulfilling our
mission, to allow you to get on to the important things in life.
|