FAQ

What are your procedures on waiting time and how much is the waiting time charge?

Our grace period is defined as fifteen (15) minutes beyond the scheduled pick up time. Exceeding the grace period will result in wait time charges. Wait time will be charged at the hourly rate of the vehicle in fifteen (15) minute increments.

Any schedule changes/delays made within two (2) hours of the scheduled pick-up time will result in wait time charges starting sat the scheduled pick-up time.

King is able to monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a c commercial airline.

King does not monitor private flights, therefore, wait time will be charged a incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.

King does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.

Should I tip my chauffeur?

Yes, if the client is pleased with the service they received. A recommended 20% gratuity is included in the quoted price for your convenience. However, whether a gratuity of any amount is given is up to the client.

What is the method of payment that King accepts?

A credit card is required at the time of booking reservations.  We accept (Visa, MasterCard, AMEX and Discover).

When will my credit card be charged?

A pre-authorization of your card is done 48 hours in advance of your pickup time. King Limousine will charge your card after the reservation has been completed within 24 to 48 hours.

How can I obtain a receipt for my charges?

We can provide receipts for charges following service in the form of email or fax. If you have a profile or account set up with us, for your convenience we can automate this process and send a receipt automatically by email when the final charges have been billed. If you have not received your receipt in a timely manner, contact any of our reservation agents and they will email you a receipt while you are on the phone. You may also request a receipt via email at receipts@kinglimoinc.com.

Do you offer corporate or personal Open Accounts?

Yes we do. Contact our Sales Department to request an application. 610-265-3050 x 7205

How do I make a reservation?

Reservations can be made with us from a variety of options. We accept reservations via phone, email, fax, through our website or through our mobile app.

How far in advance should I make my reservation?

This does vary based on the time of year. Sedan reservations should be called in within 24 hours of the pickup date. We do try to accommodate all last minute requests for transportation, but cannot always guarantee that there are vehicles available. All specialty vehicle reservations should be called in well in advance of the event date.

What comes in a limousine or luxury bus in the way of drinks, food, etc.?

Our limousine and luxury buses are prepared with ice, bottled water, sodas, individual snacks and cups. Alcohol is not provided. Alcoholic beverages are permitted as long as every passenger riding in the vehicle is over the age of 21.

Can we bring coolers on any of King’s vehicles?

Yes you can. However, there are no kegs or party-balls allowed.

What is a cleaning deposit and is this deposit refundable?

King may require the customer to provide a damage deposit of $250.00 “upfront” for potential mishaps. These deposits are required when alcohol will be consumed inside the vehicle during limo celebrations, party buses, and bachelor & bachelorette parties. Cleaning deposits will be refunded “only after” the vehicle has returned to King’s garage and has been fully inspected.

Is smoking allowed in the vehicles?

No. All of King’s vehicles are NON-SMOKING.

I am traveling with an infant. Are there car seats available?

Customers are encouraged to provide their own car seats or booster seats. However, if there is a need, King has a limited amount of car seats or booster seats available. Check with your reservation agent at the time of booking for availability. There is a $10.00 charge per seat request.

Do you offer charter minibuses or motor coaches?

Yes we do. We have one of the largest fleets of minibuses in the Tri-State area. Motor Coaches are also available for groups larger than 29 passengers. Contact your reservation agent for pricing and availability.

Can I request a particular driver?

Yes. Contact your reservation agent to assure you have a profile and ask that they assign certain drivers that you prefer if they are available.

Can I visit King’s office in person to see vehicles and make a reservation?

Yes, and we encourage you to do so. Contact our Sales department to schedule a time for one of our staff to show you our fleet.

DISCOVER OUR FLEET

The largest collection of fleet & limo driven vehicles in the Tri-State Area

REASONS TO CHOOSE KING

Your connection for global chauffeured transportation

24 /7 Full Service

For your convenience we offer round-the-clock limo service for wherever you need to go. Our commitment to our customers is to always provide dependable, reliable transportation service while getting you to your destination safely.

30 + Years Experience

For over 30 years, we have maintained an impeccable safe driving record. Before our chauffeurs are hired they must pass a drug & alcohol screening, a criminal background check and motor vehicle record checks are mandatory plus monthly random screenings for all of our drivers.

Largest Fleet in Area

King Limousine started with a single vehicle and has grown into the largest fleet in the area. With vehicle ranging from executive sedans to luxury buses and everything in between.  We have the right vehicle to satisfy your needs.

Worldwide Service

We have developed a network of affiliates across the country and around the globe, allowing us to handle your ground transportation needs. From local to national to international let King Limousine take you there.

Group & Event Specialists

King Limousine can manage the technical aspects of planning transportation for your group’s transport from the time they step off the plane, to the time they arrive at their destination. You can count on King Limousine to handle all the details.

No Limit on Group Size

Whether transporting a party of ten or one thousand King Limousine has you covered. Our team has the experience and training to handle large group moves and events and can assist you in making sure that no detail is left unattended.


 

WHAT OUR CLIENTS SAY

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Everything was beyond phenomenal. Our driver Manny was absolutely amazing he was so professional and drove us all over town. He responded within seconds when we called asking to be picked up from various places and taken to other ones, we could not have had a better night, and Manny and King Limousine are responsible for that!

November 4, 2015

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