1. General

By booking or using services provided by King Limousine Service, Inc (“the Company”), the client (“Customer”) agrees to these Terms & Conditions. These terms apply to all reservations, trips, and interactions with the Company.

2. Flat Rate Trips

• Prices are estimates only. Additional charges may apply for stops, waiting time beyond 15 minutes from scheduled pickup, parking, airport fees, tolls, congestion fees, credit card fees, or other incidental costs.
• Final charges are determined upon ride completion and billed to the account or credit card on file.

3. Hourly Trips

• All hourly trips are billed Garage-to-Garage (from our facility back to our facility).
• Quoted hours are estimates only and actual billed hours may differ.

4. Gratuity / Tips

• A recommended gratuity/tip is included in the quoted price for your convenience.
• The gratuity/tip is ultimately at the customer’s discretion.

5. Cancellation Policy

Local Pickups (Philadelphia Suburbs, Downtown Philadelphia, PHL Airport & Train Stations)

• Sedans / SUVs – Must be canceled before dispatch and at least 2 hours before pickup.
• Motor Coaches – Canceling less than 2 weeks before pickup incurs a 50% charge. Canceling less than 48 hours before pickup incurs the full amount.
• All Other Vehicles – Cancellations must be made at least 48 hours prior to pickup.

Long-Distance or Out of Area Pickups (including NYC, JFK, EWR, BWI, DCA, IAD airports)

• Sedans / SUVs– Must be canceled before dispatch and at least 4 hours before pickup.
• Motor Coaches – Canceling less than 2 weeks before pickup incurs a 50% charge. Canceling less than 48 hours before pickup incurs the full amount.
• All Other Vehicles – Cancellations must be made at least 48 hours prior to pickup.

6. No Show Policy

• Our dispatch office operates 24/7.
• If you cannot locate your chauffeur, you must call 610-265-3050 (Option #1) immediately.
• A No Show is charged in full when:
  • The client fails to contact dispatch.
  • The client does not meet their chauffeur.
  • The client leaves the pickup location without notification.

7. Credit Card Transactions

• Pending credit card charges are temporary authorizations and may take up to 3 business days to post.
• Pending transactions cannot be disputed until they post.
• Final billed amounts may differ due to tolls, parking, wait time, or other adjustments.
• Debit and credit cards will be authorized for the minimum amount estimated at the time of booking.  The authorization will hold the funds until released by your bank or financial institution. RMA Worldwide cannot assume responsibility for items left in vehicles.

8. Conduct in Vehicles

• No smoking is permitted in any Company vehicle.
• Alcohol is permitted only where legally allowed and must comply with all state/federal regulations.
• Illegal substances, hazardous materials, and weapons are strictly prohibited.
• Customers are responsible for the conduct of their passengers. Charges apply for damage, spills, or excessive mess.

9. Wait Time & Additional Charges

• Airport pickups include a grace period (30 minutes for domestic flights, 45 minutes for international).
• Additional wait time is billed in increments thereafter.
• Parking, tolls, special permits, and cleaning fees may apply as additional charges.

10. Safety & Compliance

• All vehicles are maintained in compliance with FMCSA/DOT and state regulations.
• Chauffeurs are professionally licensed, background checked, and trained.
• Seat belts must be worn at all times.
• Customers are responsible for providing child safety seats unless arranged in advance.

11. Limitation of Liability

• The Company is not responsible for delays caused by traffic, weather, mechanical issues, or circumstances beyond its control.
• Liability for any claim is limited to the cost of the trip reserved.
• The Company is not responsible for lost, damaged, or forgotten items left in vehicles.

12. Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Pennsylvania.